• Order before 21:00 for same day shipping

    Order before 21:00 for same day shipping

  • Free shipping from € 100

    Free shipping from € 50

  • 365-day return policy

    365-day return policy

Frequently Asked Questions (FAQ)

PLACING AN ORDER

How do I place an order?
Shop for the products you would like to have. Finished shopping? Click on the shopping cart and check that the products and numbers are correct. Next, click on proceed to checkout.

Details
Have you previously placed an order with us? Then your details are known to us and you can log in. Your details will then be filled in automatically. Make sure to check if the details are correct. Is this your first order? Please fill in all your details.

Payment
There are several payment options. Choose your preferred payment method.

Check Out
Double-check that the order is correct and then click place order. After the payment has been completed you will receive a confirmation email.
What size should I order?
Our products have the same sizing as most other brands. So you can use the size you usually have. In case of doubt, consult our .
What are your USP's for orders?
- Money-back guarantee
- 365-day return policy
Do I need an account to place an order?
No, you do not need an account to place an order. The advantage of having an account is that you can see any previous orders and that you do not need to enter your details every time you place an order.
How can I be sure that I have placed my order correctly?
Once the order is placed you will receive a confirmation email. In the email you will find an overview of your order, the order number and the order date.
Can I add an item to my order if I have already placed it?
This is unfortunately not possible. After you have completed the order, it is prepared for shipment. If you wish to purchase another product you need to place a new order.
I have placed an order, can I still change it?
Has the payment been completed? Then it is no longer possible to cancel the order. If the payment has not yet been completed, then you can still cancel the order. In that case, please contact our customer service.
I have made a mistake in my order, now what?
Please contact our customer service. If it is too late to change the order, then you can place a return request to refund or exchange the products.
When will my order be processed?
Have you placed an order and paid for it? Then the order is processed immediately and you should receive it within a few days. You can find the delivery time by country here.


DELIVERY

Where is my order?
Once your order is shipped you will receive an email with a track & trace code. Have you not received this code or are you unable to track your order? Please contact customer service.
Where can I get my order delivered?
The order can be sent to your chosen address (home, work, etc.). It is not possible to have your order delivered to a pick-up point.
Who delivers my order?
The order is shipped and delivered/offered by DPD.
Will my order be delivered at once?
If every product in your order is in stock, your ordered products will be delivered together. If an item is out of stock, the rest of the order will be delivered first. The remaining product will be sent when it is back in stock.
How long will it take for my order to arrive?
Have you placed an order and paid for it? Then the order is processed immediately and you should receive it within a few days. You can find the delivery time by country here.
Can I track my order?
Yes, that is possible. Once your order is shipped you will receive an email with a track & trace code. This allows you to follow the order.
I only received part of my order. Where is the rest?
It is possible that a portion of your order wasn’t in stock. The remaining items will be shipped once the products have been restocked. You’ll find the delivery time for the respective product on our website.
Can I pick my order up at the warehouse?
No, it is not possible to pick your order up at the warehouse.
Can my order be delivered to a collection point?
No, it is currently not possible to have the order delivered to a collection point.
How much do I pay for shipping?
The costs for shipping to countries outside of Europe are $15.99. Are you placing an order for $100 or more? Then we will cover your shipping costs.


GET IN TOUCH

How to get in touch with Bamigo customer service?
Our customer service can be reached via
Phone: 0044 1604 300121
Email: [email protected]
Chat: in the bottom left corner of your screen (only visible/available during business hours)
Something is missing in my order, now what?
Please contact our customer service stating the problem and your order number. Our customer service team will process your message and will work with you to find the best solution.
I have received an incorrect item, now what?
Please contact our customer service stating the problem and your order number. Our customer service team will process your message and will work with you to find the best solution.
I have received a damaged product, now what?
Please contact our customer service stating the problem and your order number. Include some pictures of the problem, this will help our customer service team assess the problem. Our customer service team will work with you to find the best solution.
How will my complaint be handled?
Have you contacted the customer service team? Your complaint will be processed, and we will look for a suitable solution as soon as possible.


WARRANTY

What is the applicable warranty period?
This depends on the age and care of the product. Please contact our client services department with any complaints. They will work with you to find a suitable solution.
What does the 365 days exchange warranty entail?
It is possible to decide within 365 days to return the products. Attention! Products must be in the original condition (not worn, washed or damaged).
Part of a set is damaged. Do I need to return the full set?
Yes, in this case, please return the full set to us. We will provide you with a completely new set.


PAYMENTS

Is my online payment secure?
Yes, the payment methods are safe. All payment methods use the same security measures as the internet banking systems used by banks.
What payment methods can I use to make my purchase?
Payments can be made using PayPal and credit card.
Does the payment method affect the delivery time?
All successful payments come to us right away. Your order will be sent immediately.
Are the prices shown in the webshop inclusive or exclusive of VAT?
All prices in our webshop include VAT.
Can you see my credit card number if I use it for payment?
No, due to security and privacy reasons your credit card number is not visible to us.
How do I get the invoice for my order?
Log in, go to my orders and choose the order from which you want to print the invoice. Then select print invoice to view or print the invoice.


DISCOUNT CODE/GIFT CARDS

I received a discount code or gift card code, how do I use it?
On the checkout page you will find a box for a gift card code under the payment heading. Please enter the code here and click on activate.
Can I redeem my gift card for cash?
No, a gift card can only be redeemed against products from the webshop.
Do I have to spend my gift card all in once?
No, a gift card does not have to be spent all at once. The remaining credit balance remains on the card and can be used the next time.
How can I find out how much credit is left on my gift card?
Log in to your account, go to my gift cards and enter your gift card code. The (remaining) amount on the gift card will be shown.
Can I use multiple discount codes or gift card codes when placing an order?
No, you can use only one code per order.
How long is my gift card valid?
If the gift card has an expiry date this will be stated on the gift card itself. Unable to find an expiry date? This means the gift card is valid indefinitely.


PRODUCTS OUT OF STOCK

How long does it take before my size is back in stock?
This may vary by size. The delivery time of the product is stated on the page of the relevant product.
Will items be restocked if they are sold out?
In most cases, items are restocked. If an item is discontinued, we will inform clients via the newsletter.


EXCHANGES/RETURNS

How do I return a product?
You can easily register a return here.
How do I exchange a product?
You can easily register an exchange here.
Do you charge any fees for exchanges or returns?
You are responsible for the cost of shipping your return. We cover the cost of shipping replacement products, if applicable.
Can I return or exchange a product directly at your warehouse or office?
No, that’s not possible.
When will you ship my replacement product?
Once your return shipment has arrived at our warehouse, it will take 3-5 working days to send the replacement.
When will I receive a refund after returning a product?
It can take up to 30 days for the funds to show in your account. If after 30 days you have not received a refund, please contact customer services.


MY ACCOUNT

I forgot my password, what should I do?
Click on sign in at the top of the page. You can request a new password by clicking on forgot your password. Enter your email address and click on receive new password. You will then receive an email with a link to change your password.
How can I change my details?
Log in with your email address and current password. This will bring you to your personal dashboard. Then click on account information or address book to change your details.
Can I change my email address?
Log in with your email address and current password. This will bring you to your personal dashboard. Then click on account information and change email to change your email address.
Can I change my password?
Log in with your email address and current password. This will bring you to your personal dashboard. Then click on account information and change password to change your password.


PRODUCTS

What is the composition of your products?
T-shirts: 68% bamboo - 28% cotton - 4% elastane
Casual T-shirts: 50% bamboo - 50% organic cotton
Polos: 70% bamboo, 30% organic cotton
Long sleeve polo’s: 70% bamboo - 30% organic cotton
Underwear: 68% bamboo - 28% cotton - 4% elastane
Socks: 78% bamboo - 20% polyamide - 2% elastane
Trainer socks: 75% bamboo - 23% polyamide - 2% elastane
Footies: 39% bamboo - 39% cotton - 20% polyamide - 2% elastane
Bathrobe: 37% bamboo - 63% cotton
Pyjama bottoms: 68% bamboo - 28% cotton - 4% elastane
Loungewear: 57% bamboo - 37% cotton - 6% elastane
Pullovers: 50% bamboo - 50% wool
Casual shirts: 50% bamboo - 50% organic cotton
Beanie/scarf: 97% bamboo - 3% polyamide
Is it possible to create my own color combinations?
Unfortunately, this is not possible. Our sets arrive at our warehouse already pre-packaged. The color combinations shown in our webshop are the combinations that are sold.
Which washing instructions apply for Bamigo products?
You’ll find the applicable washing instructions here.
Can Bamigo products go in the dryer?
This varies per product group. You can check whether your products are suitable for the dryer here.
Do your products shrink?
Our products are subject to the same level of shrinkage as cotton. With the correct washing instructions, shrinkage is minimal.
Can I iron your products?
Ironing the products isn’t a problem. If necessary: iron on low.
What is the best temperature for washing?
The best temperature for washing is 30 degrees. We recommend this temperature to take full advantage of the durability of the product.
Can I use fabric softener?
Fabric softener does not damage the product. The use of fabric softener is not necessary, however. The product is of itself very soft and does not lose this softness while washing.
Will the product range be expanded in the future?
We are continuously working on optimizing and expanding the range.


BAMBOO

What is bamboo viscose?
All Bamigo products are made from bamboo viscose. This viscose is made of a mix of bamboo together with a different type of fabric. In our case, we have opted for cotton.
For how long has textile been made from bamboo?
In 2001, researchers at Peking University discovered it was possible to create fabric from bamboo. Compared to cotton, bamboo has therefore not been around for very long. Due to the unique qualities of bamboo, bamboo underwear is becoming rapidly popular.
Why is a bamboo product better than cotton?
Bamboo does not like bacteria and does not take on foul odours. Bamboo products absorb water or moisture better compared to other types of fabric. As a result, bamboo products will not stick to your skin in hot weather.
Are chemicals used when growing bamboo?
No, bamboo grows naturally. It does not need pesticides, insecticides or fertilizers. Even artificial watering is not necessary.
Where is your bamboo sourced?
Our bamboo comes from bamboo plantations in China.
What are the benefits of bamboo base layers?
The undergarments are silky soft, are slim fit and are of good quality. This means that the product fits perfectly and feels like a second skin. In addition to being wonderfully comfortable, the products look stylish and have a high breathability. The latter ensures that you stay fresh during the day.


OTHER

Is Bamigo sold in physical stores?
No, our base layers are exclusively available at our webshop.
Do you also sell bamboo base layers for ladies?
No, not at the moment. We do sell some shirts and socks that can be worn by women as well.
Where is your production facility?
Our production facility is located in Turkey.
How do I unsubscribe from the newsletter?
At the bottom of every newsletter you will find an unsubscribe link. Using this link you can unsubscribe yourself from the newsletter. It is also possible to unsubscribe via our webshop. You need to log into your account and then choose account information and newsletter.
Could I receive fewer newsletters?
Yes, that is possible. At the bottom of every newsletter you will find the change preferences option. Using this link you can adjust the frequency of newsletters.
During what times are you available by telephone?
From Monday to Friday we can be reached by telephone between 8.30 AM and 5.30 PM (CET). These times are excluding the holidays.
What is your Chamber of Commerce number?
Our Chamber of Commerce number is: 60703431.
What is your VAT number?
Our VAT number is: NL854023513B01.
Do you offer gift wrapping?
We currently do not offer gift wrapping. Should this be available again then you will be able to select it on the checkout page.


Were you unable to find the answer you were looking for? You can reach us via:
Phone: 0044 1604 300121
Email: [email protected] or
Chat: in the bottom left corner of your screen (only visible/available during business hours).