Frequently Asked Questions (FAQ)

PLACING AN ORDER

How do I place an order?
Shop for the products you would like to have. Finished shopping? Click on the shopping cart and check that the products and numbers are correct. Next, click on proceed to checkout.

Details
Have you previously placed an order with us? Then your details are known to us and you can log in. Your details will then be filled in automatically. Make sure to check if the details are correct. Is this your first order? Please fill in all your details.

Payment
There are several payment options. Choose your preferred payment method.

Check Out
Double-check that the order is correct and then click place order. After the payment has been completed you will receive a confirmation email.
What size should I order?
Our products have the same sizing as most other brands. So you can use the size you usually have. In case of doubt, consult our .
What are the benefits of placing an order?
- Next-day delivery for orders placed before 4pm on business days
- Money-back guarantee
- 365-day return policy
Do I need an account to place an order?
No, you do not need an account to place an order. The advantage of having an account is that you can see any previous orders and that you do not need to enter your details every time you place an order.
How can I be sure that I have placed my order correctly?
Once your order is placed, you will receive a confirmation email. In the email you will find details of your order, including the order number and the order date.
Can I add an item to my order after I have received my confirmation email?
Unfortunately, this is not possible. Once you receive confirmation of your order, it is prepared for shipment. If you wish to purchase another item you will need to place a new order.
Can I cancel my order?
If the payment has been completed, it is no longer possible to cancel the order. If the payment has not yet been completed, then you can cancel the order. If you wish to cancel your order, please contact our customer service team.
I have made a mistake in my order. What can I do?
Please contact our customer service team. If it is too late to change the order, then you can place a return request to exchange the products or arrange a refund.
When will my order be processed?
Once you have placed an order and we have processed your payment, your order is processed immediately and you should receive it within a few days. You can find our estimated delivery times by country here. You will receive email that contains a track and trace code once your order has been sent.


DELIVERY

Where is my order?
Once we have shipped your order, you will receive an email with a track & trace code. If you do not receive this code or if you are unable to track your order, please contact our customer service.
Where can I get my order delivered?
Your order can be sent to your chosen address (home, work, etc.). However, it is not possible to have your order delivered to a pick-up point.
What delivery partner do?
All Bamigo orders are shipped and delivered by Royal Mail.
Will all items in my order be delivered together?
If every item in your order is in stock, all items will be delivered together. If an item is out of stock, all items that are in stock will be delivered first, and the remaining item will be sent when it is back in stock.
How long will it take for my order to arrive?
Once you have placed your order and we have processed your payment, your order is processed immediately and you should receive it within a few days. You can find our estimated delivery times by country here.
Can I track my order?
Yes. Once we have shipped your order, you will receive an email with a track and trace code that allows you to track the progress of your order.
I have only received part of my order. Where is the rest?
It is possible that a portion of your order wasn’t in stock. Any undelivered items will be shipped as soon as they are back in stock. You’ll find the expected delivery time for the respective product on our website.
Can I collect my order directly from your warehouse?
No, it is not possible to collect your order from Bamigo. All items are available for delivery only.
Can my order be delivered to a pick-up point?
No, it is not currently possible to have the order delivered to a pick-up point.
Do I have to pay for delivery?
Free shipping for a limited time only.


GET IN TOUCH

How can I get in touch with the Bamigo customer service team?
Our customer service team can be reached via
Phone: 0044 1604 300121
Email: [email protected]
Chat: in the bottom left corner of your screen (only visible during business hours)
Something is missing from my order. What can I do?
Please contact our customer service team, stating the problem and your order number. Our customer service team will work with you to find the best solution.
I have received an incorrect item. What can I do?
Please contact our customer service team, stating the problem and your order number. Our customer service team will work with you to find the best solution.
I have received a damaged item. What can I do?
Please contact our customer service team, stating the problem and your order number. Please include pictures of the damaged item to help us assess the problem. Our customer service team will work with you to find the best solution.
How will my complaint be handled?
Once you contact our customer service team, your complaint will be reviewed and processed promptly. We will work with you to find a suitable solution as quickly as possible.


WARRANTY

How long is the applicable warranty period?
This depends on the age and care of the product. Please contact our customer service team to discuss warranty issues for a particular item.
What does your 365-day return policy cover?
You can return any item purchased from Bamigo within 365 days of purchase. Items must be returned in their original condition (not worn, washed or damaged) and in their original packaging.
Part of a pack is damaged. Do I need to return the full pack?
Yes. If part of a pack is damaged (e.g. one pair of boxers in a 3-pack), please return the full pack to us. We will replace it with a completely new pack.


PAYMENT

Is my online payment secure?
Yes. Our payment methods use the same security measures as the internet banking systems used by banks.
What payment methods can I use to make my purchase?
Payments can be made using VISA, MasterCard, PayPal, Klarna and American Express. If you use American Express, then you will need to pay a surcharge of £2.
Does the payment method affect the delivery time?
No. All successful payments are instant. As soon as your payment is confirmed, we will process your order and send it immediately.
Do all prices shown in the Bamigo webshop include VAT?
Yes. All prices in our webshop include VAT.
Can you see my credit card number if I use it for payment?
No, due to security and privacy reasons your credit card number is not visible to us.
How do I get the invoice for my order?
Log in, go to 'my orders' and choose the order for which you want to print the invoice. Select 'print invoice' to view or print the invoice.


DISCOUNT CODES/GIFT CARDS

I've received a discount code or gift card code. How do I use it?
On the checkout page, under 'payment method' you will find the 'apply discount code' link. If you click this link, a box will appear. Please enter your code here and click on 'apply discount code'.
Can I redeem my gift card for cash?
No. Gift cards can only be redeemed against products from our webshop.
Do I have to spend my gift card all in once?
No, a gift card does not have to be spent all at once. The remaining credit balance remains on the gift card and can be used the next time you shop at Bamigo.
How can I find out how much credit is left on my gift card?
Log in to your account, go to my gift cards and enter your gift card code. The remaining credit balance on the gift card will be displayed.
Can I use multiple discount codes or gift card codes when placing an order?
No, you can use only one code per order.
How long is my gift card valid?
If the gift card has an expiry date, it will be stated on the gift card itself. If you are unable to find an expiry date, the gift card is valid indefinitely.


PRODUCTS OUT OF STOCK

How long will it be before my size is back in stock?
This may vary by size. The expected delivery time is stated on the page of the relevant product.
Will items be restocked if they are sold out?
In most cases, items are restocked. If an item is discontinued, we will inform you via the newsletter.


EXCHANGES AND RETURNS

How can I return an item?
1. Log in with your account details and click on 'returns'.
2. Click on 'place a new return request'.
3. Select the order you want to create a return request for.
4. Select the products (and, if required, the quantity) that you want to send back. Click on 'next'.
5. If you want to exchange the product, please select 'replacement'. If you want the money back, please select 'refund'. If you want to exchange the product, please indicate in the text box which product you would like to receive as a replacement. Then click 'submit request'.
6. A return number appears on the screen. Click on 'print label' and attach this form to the shipment. No printer? Write down the return number, your order number and your name on a seperate piece of paper and place it inside the shipment with the item you are returning.
How can I exchange an item?
1. Log in with your details and click on returns.
2. Click on 'place a new return request'.
3. Select the order in question.
4. Select the product you want to exchange. Click on 'next'.
5. Select 'replacement' and enter the product you would like as replacement in the text box. Click 'submit request'.
6. A return number appears on the screen. Click on 'print label' and add the form to the shipment. No printer? Write down the return number, your order number and your name on a seperate piece of paper and place it inside the shipment with the item you are returning.
Are there costs for exchanges or returning?
You will need to cover the shipping costs for returning products. We will cover the shipping costs for any replacement products.
Can I exchange or return a product at an office or warehouse?
No. Products can only be exchanged or returned by shipping them to our return address.
What is the return address?
Liliput Rd
NN4 7DT Northampton
United Kingdom
I am not able to print the return label. What can I do?
If you are not able to print the return label, write the return number on a separate piece of paper and place it inside the shipment with the product you are returning.
How quickly will I receive replacement products?
Once we have received your returned products (provided a return request has been made via the Bamigo website), we will send replacement products as soon as possible. On average, this process takes 3 working days. If no return request has been created on our website, the return process can take a few days longer.
Have you received my return request?
In most cases, we receive returns within 2-5 working days.
When can I expect my refund for a returned product?
In most cases, the refund will appear in your bank account within 5-7 working days.


MY ACCOUNT

I've forgotten my password. What can I do?
Click on sign in at the top of the page. You can request a new password by clicking on the 'forgot your password?' link on the sign in page. Enter your email address and click on 'receive new password'. We will then send you an email with a link to change your password.
Can I change my account details?
Log in with your email address and current password. This will bring you to your personal dashboard. Then click on account information or address book to change your details.
Can I change my email address?
Log in with your email address and current password. This will bring you to your personal dashboard. Then click on account information and change email to change your email address.
Can I change my password?
Log in with your email address and current password. This will bring you to your personal dashboard. Then click on account information and change password to change your password.


PRODUCTS

What is the composition of your products?
T-shirts: 68% bamboo - 28% cotton - 4% elastane
Underwear: 68% bamboo - 28% cotton - 4% elastane
Socks: 78% bamboo - 20% polyamide - 2% elastane
Trainer socks: 75% bamboo - 23% polyamide - 2% elastane
Bathrobe: 37% bamboo - 63% cotton
Pyjama bottoms: 68% bamboo - 28% cotton - 4% elastane
Is it possible to create my own colour combinations?
Unfortunately, this is not possible. Our products arrive at our warehouse pre-packaged. The colour combinations shown in our webshop are the combinations that are sold.
Where can I find washing instructions for Bamigo products?
You can find the washing instructions for our products here.
Can Bamigo products go in the dryer?
This varies by product. You can check whether your Bamigo products are suitable for the dryer here.
Do Bamigo shrink?
Bamboo products are subject to the same level of shrinkage as cotton products. If our washing instructions are followed correctly, shrinkage is minimal.
Can I iron Bamigo products?
Yes, though this is generally unnecessary as most Bamigo products are wrinkle-free. If ironing is necessary, iron on a low heat setting.
What is the best temperature for washing?
The best temperature for washing is 30°C. We recommend this temperature to maintain the durability of the product.
Can I use fabric softener with Bamigo products?
Fabric softener does not damage Bamigo products, but its use is not necessary. Our bamboo products are naturally soft and do not lose this softness when washed.
Will the Bamigo product range expand in the future?
We are always looking for the best and most innovative ways to expand the Bamigo product range.


BAMBOO

What is bamboo viscose?
All Bamigo products are made from bamboo viscose. This viscose is a mix of bamboo together and another type of fabric.
How long bamboo been used to make fabrics?
In 2001, researchers at Peking University discovered it was possible to create fabrics using bamboo. Due to bamboo’s unique qualities, bamboo underwear is becoming increasingly popular.
What makes bamboo fabrics so good?
Bamboo does not like bacteria and does not take on foul odours. Bamboo fabrics wick water or moisture away from the skin more effectively than other types of fabric. As a result, bamboo products will not stick to your skin in hot weather.
Are chemicals used when growing bamboo?
No, bamboo grows naturally. It does not need pesticides, insecticides or fertilizers. Even artificial watering is not necessary.
Where is your bamboo sourced?
Our bamboo comes from bamboo plantations in China.
What are the benefits of bamboo base layers?
Bamboo undergarments are silky soft, are slim fit and are of excellent quality. This means that bamboo products fit perfectly and feel like a second skin. In addition to being wonderfully comfortable, the products look stylish. The high breathability of bamboo ensures that you stay fresh throughout the day.


OTHER

Are Bamigo products available in physical stores?
No. Our base layers are exclusively available from our webshop.
Do you sell bamboo base layers for women?
No, not at the moment. We do sell some bamboo T-shirts and socks that can be worn by women as well as men, but we don't currently have any ranges just for women.
Where is your production facility?
Our production facility is located in Turkey.
No, not at the moment. We do sell some shirts and socks that can be worn by women as well.
How do I unsubscribe from the newsletter?
At the bottom of every newsletter you will find an unsubscribe link. You can also unsubscribe via our webshop. Simply log in to your account and then click 'account information' and 'newsletter'.
Can I receive newsletters less often?
Yes. At the bottom of every newsletter is a ‘change preferences’ option. Use this link to adjust the frequency of newsletters.
I would like to work with you. How can I apply for a job?
You can find out more about our current vacancies . Of course, you can always send us an email at [email protected]
When are you available by telephone?
From Monday to Friday we can be reached by telephone between 7.30am and 4.30pm (excluding public holidays).
What is your Chamber of Commerce number?
Our Chamber of Commerce number is: 60703431.
What is your VAT number?
Our VAT number is: GB 322065344.


Were you unable to find the answer you were looking for? You can reach us via:
Phone: 0044 1604 300121
Email: [email protected] or
Chat: in the bottom left corner of your screen (only visible during business hours).