Important to know before you return products to us:
- Within 30 days it is possible to send products back
- The products must be undamaged, clean, unwashed and packaged in the original packaging
- You can exchange the products for another size or recover the purchase price
- The costs of returning the products are at the customer's expense. We will cover the shipping costs for any replacement products
How do I place a return request?
1. Log in with your account and click on returns.
2. Click on place a new return request.
3. Select the order for which you want to create a return.
4. Select the products (and possibly the amount) that you want to send back from the list. Click on next.
5. Choose whether you want to receive a replacement product or a refund. Do you want a replacement product? Indicate which replacement product you wish to receive in the text box. Then click on submit request.
6. A return number appears on the screen. Click on print label and attach this form to the shipment. No printer? Write the returns number on a separate piece of paper and add that at the return.
7. Your return request will be handled within a few working days.
What is the return address?
The return shipment should be sent to the following address:
10 Margaret Street Greater London
W1W 8RL London
Do you need help or do you have questions about the status of your return shipment? Please do not hesitate to contact us via:
Email: firstname.lastname@example.org or
Phone: 0044 1604 300121